There are two primary ways in which ContiNube collects Information from Customers.
When you interact online or offline with ContiNube, visit our website, download materials through our website, or register for events, ContiNube may receive your Information, including your Personal Data. For example, we receive your Information when you:
We also collect Information, about you from third-party sources such as through public databases, joint marketing partners, social media platforms, conference hosts, event companies, partners, and other like parties when you interact with them.
If you log into a ContiNube account using your social media login credentials (e.g., LinkedIn), we may receive from you the categories of Personal Data listed below. We may also receive Personal Data from you when you use your social media account to provide your contact information to ContiNube.
We refer collectively to these contacts as “Interactions” and we explain below how we use the Information we collect through them.
We also collect Information, including Personal Data, when we provide our ContiNube Offerings to you (or a third party with which you work) to service your account. We may ask you for this data directly, or in some cases we may collect it when certain features are enabled in our ContiNube Offerings. For example, we collect your Information when you:
We (or third parties acting on our behalf) may collect your Information, including your Personal Data, through the Interactions described above. Categories of Personal Data we collect include such things as:
ContiNube uses the Information it collects from your Interactions to satisfy different legitimate business interests, to deliver services to you in accordance with our terms, or to satisfy our legal obligations. We take seriously the need to balance our legitimate business interests with your privacy rights, and summarize for you below how we use your Information, including Personal Data.
We use your Information to:
Fulfill your orders or respond to your requests for information (e.g., marketing materials from our website such as white papers)
To satisfy these requests, we need to collect and use your name and email address.
Improve and develop the website services
Issue ContiNube accounts for access to online communities and forums
We offer online communities and forums through our website services and other platforms where users can share their experiences. When you choose to participate in these communications, we collect the categories of Personal Data listed above pursuant to our Website Terms and Conditions.
Send administrative information, such as changes to contract terms or policies
Where we make updates to our terms or policies, we may be required under certain laws, and sometimes under our contract terms, to notify you of these changes. Likewise, we may need to notify you of changes in how we administer our website services either by the terms of our agreement with you, legal requirements, or simply to let you know of a change affecting how you use the website services. We will use your name and email address to send these notices to you.
Manage your ContiNube account
In order to perform the website services under the contract between you and ContiNube, we need to collect certain Information from you like your contact and payment details. Without this Information, we may not be able to deliver the services or comply with our legal obligations.
Send marketing communications
Where we have your consent to do so, we use your email to send you product announcements, educational materials or information about special offers or upcoming online or offline events. We may also invite you to participate in various promotional activities, contests, webcasts, sweepstakes, hackathons, campaigns, and the like. We do these to generate interest in our ContiNube Offerings and grow our business. We carry out our marketing campaigns in accordance with applicable laws and provide you with options to “opt-out” of receiving these materials should you so choose. Those options are detailed below.
Invite you to participate in surveys and usability studies, and to assess their effectiveness
Personalize your experience
Diagnose and fix technical issues, monitor the security of our environments, and otherwise protect our property
We need to be able to anticipate and recognize potential threats to the operation and security of our website services to help keep them online and secure. We may process your Personal Data, in particular your IP address, for this purpose. We do this to satisfy our legitimate business interest in helping ensure the security of our website services and our legal obligations.
If we intend to process your Personal Data for a purpose other than that set out above, we will provide you with information prior to such processing.
You have the right to request access to and correction of your Personal Data. You may also have the right to request your Personal Data be “forgotten” (technically erased) or object to ContiNube processing it.
If you would like to request to access, correct, erase, or object to the processing of your Personal Data, contact us at: firstname.lastname@example.org. Please describe the nature of your request and the Personal Data it relates to and we will comply as soon as reasonably practicable, consistent with applicable law.
If we process your Personal Data based on your consent, you may withdraw your consent at any time. We will let you know if we are seeking to rely on your consent at the time we collect your information.
If you no longer want to receive marketing-related emails from ContiNube on a go-forward basis, you may also contact us at: email@example.com. Please make clear in your request that your Personal Data be removed from marketing-related emails. Alternatively, you may use the "unsubscribe" feature in our email messages.
We collect and process different types of usage data when you use the ContiNube Offerings to serve our legitimate business interest of improving our products and services for the benefit of our customers. We work hard to help ensure a balance between our legitimate business interests and your privacy rights.
is information pertaining to your particular ContiNube Offerings. Each license is assigned a random, numeric identifier (License ID) that allows us to identify your account entitlements, such as native license group and subgroup, total license stack quota, total license stack consumption, license stack type, license pool quota, license pool consumption, etc., in our systems. License IDs also help ContiNube analyze how different ContiNube products are being deployed across user populations.
is information pertaining to your ContiNube Offerings’ operating environment, including performance and session information. It may include such things as number of cores by type (virtual/physical), CPU architecture, memory size, storage (partition) capacity, OS/version, hardware identification, ContiNube application version, number of active users, number of searches by type, number of page loads, distribution of concurrent searches, app names, page names, and page views.
This information is aggregated and used by ContiNube to analyze usage patterns so that ContiNube can improve its products and benefit customers. License IDs are collected initially to verify that data is received from a valid ContiNube product. After the validation step is complete, License IDs are discarded from and not transferred to the collected data set used to improve the products. Likewise, User IDs are collected in connection with page view activity, but are hashed before being sent back to ContiNube. ContiNube uses Aggregated Usage Data extensively to help us better understand how our ContiNube Offerings are being used, make improvements to them, and develop new features, or ContiNube Offerings. For example, we may use this data to:
We use Aggregated Usage Data for the purposes described above to fulfill our legitimate business interests to develop, expand and improve the ContiNube Offerings. See further below on how you can opt-out of participation in the Aggregated Usage Data program.
is the same as Aggregated Usage Data, but the License ID persists so that the Information can be linked to your account for ContiNube to analyze the performance information you send when you ask for help in troubleshooting your ContiNube Offerings or to personalize your experience.
is data we collect in certain ContiNube Offerings that associates your end users’ mobile device with an identifier for your app to help us improve the user experience. Depending on your configuration of the ContiNube Offerings, it may be that location information on your end users may be shared with ContiNube, however, you can disable this function should you choose, or advise your end users on how to disable the location setting on their mobile device.
License Usage, Aggregated Usage and Support Usage Data is collected by ContiNube as part of offering the Cloud Service. Likewise, ContiNube collects this data as part of the free or trial services we offer, but as set forth in the terms of those agreements, we discourage the uploading of production data to those environments.
In addition, on devices that enable location-based services, we may receive location information, if you consent, which you can withdraw at any time by updating your device location setting permissions. We use this information to provide personalized location-based services and content.
We also collect Personal Data from you to fulfill our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our customer data base systems and manage your account. This may also include Information about billing and payments, customer or support services, or software updates. We share this Information with our affiliates, vendors and partners who help us service your account and with whom we have written agreements protecting the confidentiality and security of your Information. We do not sell this Information.
ContiNube may disclose Information to third parties in the following ways:
We may disclose Information to our third-party service providers or vendors who help service ContiNube’s business operations. This may include such things as infrastructure, data analysis, order fulfillment, IT services, customer service, professional services or audit services, among others.
We may disclose contact and account Information to our partners to permit them to assess your interest in the ContiNube Offerings, conduct user research and surveys, or send you marketing communications, subject to the terms of their privacy policies. We may also share License Usage, Aggregated Usage and Support Usage Data with partners who are providing support services to you to assist you with troubleshooting the performance issues you report. Partners are subject to written agreements with ContiNube that require them to protect the Information we share with them, including your Personal Data.
We may disclose Information as necessary or appropriate under applicable laws (including laws outside your country of residence) to: comply with legal process or requirements, including applicable notification obligations; respond to requests from public and government authorities (including public and government authorities outside your country of residence); enforce our terms and conditions; and protect our operations or those of any of our affiliates and our rights, privacy, safety, or property, and/or that of our affiliates, you or others.
We may disclose Information in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of ContiNube business, assets or stock (including Information regarding any bankruptcy or similar proceedings).
We may disclose Information to other users of the Service in aggregated format, provided it does not include Personal Data. This may include “best practices” tips, KPIs, benchmark data or other such aggregated information useful to the user community.
ContiNube takes appropriate technical and organizational measures to safeguard Personal Data against loss, theft, and unauthorized access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please notify us immediately in accordance with the “Contact ContiNube” section below. If ContiNube learns of a breach of its systems, ContiNube may notify you or others consistent with applicable law and/or as agreed in our contract with you. ContiNube may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the ContiNube Offerings and the Information you provide to us.
The ContiNube Offerings are not directed to individuals under the age of thirteen (13) or those not of the age of majority in your jurisdiction, and we request that these individuals not provide Personal Data through the ContiNube Offerings.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers based in countries outside of your country of residence, including to the United States, which may have different data protection rules than in your country.
Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in your emails to us.